24/7 Support

Let Midstate Security take care of it for you, from service billing questions to after-hour emergencies. Over the phone, we’ll walk you through replacing a battery or clearing your keypad. We’ll dispatch a service tech if an on-site visit is necessary to replace or service a piece of hardware. There are also times we can dial into your system with the proper credentials and with your permission make the user adjustments or software switches that are needed at the software or network level without anyone leaving their desks. We will do everything we can to get your system running again, while minimizing your costs.

Partnering with Midstate Security not only ensures your integrated security systems operate effectively – you have trained personnel at your access 24 hours a day, 7 days a week to reply to questions, resolve technical difficulties, and respond to emergencies day or night.

For service billing questions, please call Michelle at 257-1198.