24-7 Support: (800) 342-6485
September 21, 2015
Currently, your alarm system is using a cellular communication device known as a 2G GSM. This cellular unit is used to transmit your alarm signals to our Command Center. However, new technology and network upgrades from 2G to 4G have been slowly phasing out 2G service.
In fact, we are quickly reaching the point our industry is calling the “2G sunset”. This process has already begun and will begin to affect our customers in early 2016.
Once this occurs, all 2G devices, including your alarm system, will no longer communicate with our Command Center, therefore we won't be notified if there is a problem.
The United States Federal Communications Commission (FCC) have begun the phase out and Midstate Security, along with other security providers, are required to comply.
Please fill out the form below to begin the upgrade process. If you have any questions, please feel free to call Brock Eastly, 616.257.1100.
Below we have listed a couple of options for you to choose from. You will receive confirmation of the request within 24 hours.
Option #1: Upgrade your 2G cellular communicator to a new 3G/4G model or IP Communicator*.
Option #2: Upgrade your 2G cellular communicator to a new 3G/4G model or IP Communicator*.
- Complete visual security system inspection and test.
- Replacement of back-up batteries.
- Recommend upgrades to your current system.
* If IP communication is used, customer is responsible for internet service as well as any required equipment.